Frequently Asked Questions
How can I identify the replacement part I need?
Identify your Roca replacement part by searching by product category (for example, toilet, washbasin, cabinet, screen, etc.), by replacement part category (for example, toilet seat cover, flush mechanism, hinges, etc.), by collection (for example, Victoria, Ona, Inspira, Tura, etc.) or by directly entering the reference number of the desired replacement part.
All these search options can be found on the homepage of this store (link to Homepage).
How can I know if my product is under warranty?
To find out if your product is under warranty, check your invoice or proof of purchase and verify here how many years of warranty your product has. In general terms, all Roca products have at least a 3-year warranty against manufacturing defects.
If you have any questions, you can contact our Customer Service teams by phone:
- UK Office: 01530 830080 — Monday to Thursday: 8:30am to 5:00pm, Friday: 8:30am to 4:30pm
- Ireland Office: +353 1 401 9340 — Monday to Thursday: 8:30am to 5:00pm, Friday: 8:30am to 4:30pm
How can I contact technical support to repair my Roca product?
Roca has a network of specialized technicians throughout the United Kingdom and Ireland. On the Roca UK website, you can find contact information and request assistance from our technical service team (https://www.uk.roca.com/customer-service/contact).
If you prefer, you can also reach us by phone:
- UK Office: 01530 830080 — Monday to Thursday: 8:30am to 5:00pm, Friday: 8:30am to 4:30pm
- Ireland Office: +353 1 401 9340 — Monday to Thursday: 8:30am to 5:00pm, Friday: 8:30am to 4:30pm
How can I install, replace or repair a Roca seat or cover?
Visit our ROCA Pro channel on YouTube, where you will find all the necessary materials to guide you through the installation of our toilet seats and covers, or the replacement of some of their components, such as hinges.
How can I install, replace or repair the flush/fill mechanism of my Roca toilet?
Visit our ROCA Pro YouTube channel, where you’ll find all the necessary materials to guide you through the installation of our flush and fill mechanisms for porcelain cisterns and built-in cisterns.
I want to save water in my daily consumption — how can I do that?
Roca products meet the most demanding environmental certifications. In January 2025, Roca was awarded the EcoVadis Platinum Medal for its Sustainability performance. This recognition places the Roca Group in the top 1% of more than 150,000 companies evaluated worldwide.
Our commitment to the planet drives us to develop solutions and products that help us save more water and energy in our daily lives. On our ROCA Pro YouTube channel, you will find all the materials needed to guide you in installing our water-saving products, such as aerators for taps, flow limiters for hand showers, and dual flush mechanisms for cisterns.
What environmental certificates do Roca spare parts have?
Roca products have the most demanding performance, quality, and environmental certifications. Entities such as AENOR, IQNET, and others certify our products and production processes. You can find them on our website: https://spareparts.roca.com/en/gb/sustainability.
How can I track my order?
In the “My Orders” section of your account, you can see all the details of your orders. You can check which carrier is handling your shipment and, by entering the tracking number, you can find out where your order is at any time.
What is the delivery time for my order?
Within the United Kingdom and Ireland, deliveries are normally made within 24 to 48 hours on business days following shipment. During periods of high demand, delivery times may be slightly longer.
What can I do if I have received an incorrect or defective item?
We are sorry if any of the items did not meet your expectations. Please return the item(s), indicating in the return form that the item(s) is/are incorrect or defective. We will refund the value of the items as soon as they are received in our warehouse.
For more information about returns, please check the “Terms of Purchase” section on our website.
What documents do I need to collect my order?
You must present one of the following valid and authenticated documents:
- Passport
- Driver’s licence
- National Identity Card
- Residence card (the residence card application form is not considered valid)
- Other official documents containing a photograph
Who can collect my order?
If you are unable to collect it in person, you must fill out an authorization form indicating who you wish to collect the order on your behalf. You may authorize either an individual or a company.
