Website Terms and Conditions

About us
https://spareparts.roca.com is a website operated by ROCA SANITARIO, S.A.U., a company registered in Spain, entered in the Barcelona Mercantile Registry, volume 20,319, folio 155, page number B-4744.

Our main business address is Avenida Diagonal 513, 08029 Barcelona, Spain, and our tax identification number is A08037392.

If you have any questions about the Website, please contact us using any of the methods available on our customer support page, accessible via the following link:
https://www.uk.roca.com/customer-service

Other Policies
These Terms of Use refer to the following additional terms that may also apply to your use of the Site:

• Our Privacy Policy: https://spareparts.roca.com/en/gb/privacy-policy
• Our Cookie Policy: https://spareparts.roca.com/en/gb/cookie-policy
• Our Terms and Conditions of Sale: https://spareparts.roca.com/en/gb/terms-of-use

Use of the Website
The Website is for your personal use only. You agree that you are solely responsible for all costs and expenses that you may incur while using the Website.

We strive to make the Website as accessible as possible. If you have any difficulty using the Website, please contact us using the details provided on our customer support page.

We do not guarantee that the Website is secure or free from errors or viruses. You are responsible for configuring your own information technology and virus protection software.

As a condition of using the Website, you agree:

• Not to attack our Website via the introduction of viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material.
• Not to attempt to gain unauthorised access to the Website, the server on which the Website is hosted or any server, computer or database connected to the Website.
• Not to attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

Any breach of this provision will give rise to appropriate civil and criminal liability. We will report any such breach to the relevant authorities and cooperate with those authorities by disclosing the user's identity. In such a case, the user's right to use the Website will cease immediately.

Registration and password security
Use of the Site may require registration, particularly to access restricted areas of the Site.

We are under no obligation to allow any person to register on the Site and may refuse, terminate or suspend any person's registration at any time if, in our reasonable opinion, they do not comply with these Terms.

If you are provided with a user identification code, password or other information as part of our security procedures, you are responsible for keeping such information secure and confidential, and you must not disclose it to any third party.

If we suspect that your account or password has been compromised or is being misused, we may notify you and require you to change your password or suspend or terminate your account.

If you know or suspect that someone else has access to your account information, you must notify us immediately at info@spareparts.roca.com.

Your privacy and personal information
Your privacy and the protection of your personal information are important to us. Any personal information you provide to us will be treated in accordance with our Privacy Policy, available at: https://spareparts.roca.com/en/en/privacy-policy, which explains what personal information we collect, how and why we collect, store, use and share it, as well as your rights in relation to your personal information and how you can contact us with any questions or complaints.

Ownership, use and intellectual and industrial property rights
The intellectual and industrial property rights of the Website and any text, image, video, audio or other multimedia content, software or other information accessible from the Website (the ‘Content’) are the property of ROCA SANITARIO, S.A.U. or our licence holders.

We and our licensors reserve all intellectual property and industrial property rights (including, but not limited to, copyright, trademarks, domain names, design rights, database rights, patents and any other intellectual property or industrial property rights, whether registered or unregistered, anywhere in the world). This means that we own these rights and can use them as we see fit.

Nothing in these Terms grants you any rights to the Site or the Content, except those necessary to access the Site. You agree not to modify, circumvent or delete any proprietary notices contained on the Site or in the Content (including, but not limited to, intellectual property notices) and, in particular, not to alter any digital rights or security technologies incorporated into the Site or the Content.

Limitation of our liability
Except for legal responsibilities that we cannot exclude by law (such as those resulting from personal injury or death caused by our negligence) or under applicable laws relating to the protection of your personal information, we are not responsible for:

• Losses that were not foreseeable by you or us at the time of entering into these Terms.
• Losses that are not caused by a breach on our part.
• Loss of profits, sales, business, income, business opportunities, reputation or goodwill.
• Business interruption.
• Losses that do not affect consumers.

Events beyond our control
We shall not be liable for any failure to comply with these Terms due to causes beyond our reasonable control, such as acts of God, strikes, lockouts, system or network access failures, terrorist attacks, the imposition of sanctions, public service failures, floods, fires, explosions, natural disasters or accidents.

Applicable Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law.

Both parties agree to submit to the exclusive jurisdiction of the courts of the city of Barcelona to resolve any dispute or claim arising from or related to this contract.